I am not receiving notifications from devices registered on the SmartThings app

Woman using SmartThings app and checking the notifications.

If you are not receiving device notifications, please read on:

1 Check your smartphone’s data connection status (Wi-Fi, LTE).
2 Check the connection between the device you wish to control and your Wi-Fi AP.
3 Check the notification settings:

  1. Tap “More” on the SmartThings main screen > Notifications > More > Turn notifications on in settings. 

  2. Check notification settings for the device(s) you wish to receive notifications from. 

Please note: Notifications are not provided for devices connected by Bluetooth.

Step 1. Menu icon highlighted on the SmartThings home screen. Step 1. Menu icon highlighted on the SmartThings home screen.

Step 1. Tap ¨Menu¨ icon.

Step 2. Notifications selected in SmartThings app. Step 2. Notifications selected in SmartThings app.

Step 2. Tap ¨Notifications¨.

Step 3. More options icon selected in the SmartThings app. Step 3. More options icon selected in the SmartThings app.

Step 3. Tap ⋮ symbol.

Step 4. Notification settings button selected in the SmartThings app. Step 4. Notification settings button selected in the SmartThings app.

Step 4. Tap ¨Notification settings¨.

Step 5. Turn notifications on in settings. Step 5. Turn notifications on in settings.

Step 5. Check notification settings.

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