Why can't I hear any game sound?

If there is no sound while you’re playing a game, there may be an issue with the sound settings. First, you should check to see if the “Mute” feature on your phone is activated. The "Mute" icon can be found in the "My games" area (If your Gaming Hub version is lower than 7.0, the mute icon is at the bottom of the "My games" menu). If this feature is activated, there will be no sound during game play.

Gaming Hub view with sound option highlighted.

How to turn off the Mute feature

1 On the "Gaming Hub" home screen, expand the toolbar and tap the "Mute" icon status at the "My games" area.
2 If there is a ‘\’ in the Mute icon, it means that the Mute feature is activated. Please tap the icon again to deactivate.

Please note: The location of the “Mute” icon is different depending on which device you use. This feature may not be supported on some models.

Open “Gaming Hub” and tap the “Mute” icon status at the bottom of “My games” to disactivate it. Open “Gaming Hub” and tap the “Mute” icon status at the bottom of “My games” to disactivate it.

Step 1. Tap Mute icon to deactivate the feature.

Step 2. Tap the Settings cog at the top right side of the screen. Step 2. Tap the Settings cog at the top right side of the screen.

Step 2. Tap mute icon to activate the feature.

Step 3. Tap Turn off (7.0 and above only).

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